Have Questions About Consumer Arbitration?
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GAJP, P.C. helps consumers resolve disputes by filing consumer disputes through the American Arbitration Association, making it easy for you to take your issues beyond customer service.
What is Arbitration?
Arbitration is a way to resolve a dispute with a company without the formality and expense of having to go to court. It allows you to have your dispute decided by a neutral third party, rather than simply waiting for the company to make it right for you.
While most of these cases are able to be resolved before going to an actual arbitration hearing, your dispute can still be resolved by a third party through arbitration. The “arbitrator” – the person who decides your dispute if we are not able to resolve the dispute first – acts like a judge and has the power to issue binding decisions about your claim.
Arbitrations are administered by independent entities, like the American Arbitration Association (“AAA”) – a non-profit that administers may cases filed in arbitration.
Do I have to Arbitrate?
Many companies require you to resolve disputes with them through individual arbitration. However, many companies and the AAA may permit you to file eligible claims in small claims court if you do not want to arbitrate your dispute.
Does Arbitration cost me money?
This depends on the agreement between you and the company. The American Arbitration Association requires both you and the company to pay “filing fees” and cover other costs associated with the arbitration, but in many cases the company has agreed to pay all of those fees, or reimburse you for the portion that you have to pay. In addition to filing fees, you may have to pay the company’s legal fees if you file a fake or frivolous claim.
What happens in Arbitration?
After an arbitration is initiated, the company or their attorney will contact the filer to discuss the dispute and attempt to reach an early resolution. If the parties are not able to reach a resolution, then the matter is put before an arbitrator to make a decision. The arbitrator will listen to both you and the company and may ask you and the company to provide proof of what you each say. This may happen through emails (a “documents-only” proceeding), over the phone or, in some cases, in person. The arbitrator will then consider everything she or he has learned and will issue a decision – an order that resolves the dispute, just like in court. This order is binding and, in most cases, final.
Consumers have numerous interactions with other companies which may give rise to a dispute. Fraudulent interest charges of a credit card, inaccurate billing statements from a cell phone provider, faulty work or equipment provided by a service provider, etc. In most cases, these disputes force consumers to spend hours on hold or work within the company to reach a resolution. Often the dispute is either resolved on the company’s terms or not at all because the company hopes you will just give up or give in to your frustration.
That’s where we come in. We can do the heavy lifting to help resolve your issue. Give us a call so we can discuss your case. There is no charge for discussing the details of your dispute with us. Although there are many types of disputes we can assist with, the following are examples types of disputes we handle: Cell Phone Provider, Heat & Gas, Plumber, Automotive and Credit Card.
GAJP, P.C. Resolves Your Disputes
We prosecute the official legal dispute with a company that’s mistreated or mistreating you, and then guide you through the process to get a fair resolution.